Text messages from LabX

Name: LabX Diagnostic Systems, LLC
Address: 5313 Johns Road, Suite 201, Tampa, FL, 33634, US
Telephone: 1-800-240-2074
Price range: $$

LabX Diagnostic Systems texts patients about their own order: when the order is placed, when the kit ships, when a collection visit is booked, and when the secure report is ready to view. Those go to the mobile number you give us with the order, because they are about that order, and every one of them tells you how to stop. We never text marketing, and a message never contains a test name or a finding.

How you sign up

When you order an at-home test kit or pay for a collection visit on labxdiagnostics.com, the checkout page shows this box below your mobile number. It is not ticked for you, and you can order without ticking it:

Text me about my kit (order, shipping and when my report is ready). Message and data rates may apply. Reply STOP to opt out.

Shown at checkout. When you tick it, we record the time, your IP address and the version of these words with your order. Updates about the kit you bought are sent either way, because they are part of that order; the box is what lets us text you about anything else. Ticking it is never a condition of purchase, and every message tells you how to stop.

What you are agreeing to

Program: LabX text messages, sent by Physicians Toxicology Laboratory, LLC, doing business as LabX Diagnostic Systems.
What we send: order confirmations, shipping updates, collection-visit reminders and links, and a notice when your secure report is ready, with a link to sign in. A text never names a test or says anything about what was found.
How often: it varies with your order, usually 2 to 6 messages per order.
Cost: message and data rates may apply. LabX doesn't charge for texts.
To stop: reply STOP at any time. We'll confirm once and send nothing more. Reply START to sign up again.
For help: reply HELP, email customerservice@labxdiagnostics.com or call 1-800-240-2074.
Your number stays private: we don't sell, rent or share your mobile number or your text-message consent with anyone for marketing or promotional purposes. See our Notice of Privacy Practices and Terms of Use.
Carriers are not liable for delayed or undelivered messages.

What the messages look like

LabX: Hi Jane, your kit has shipped and should arrive in 2 to 3 days. See your order here: https://labxdiagnostics.com/orders Reply STOP to opt out.

LabX: Hi Jane, your secure report is ready. Sign in to view it: https://labxdiagnostics.com/kit/results Reply STOP to opt out.

LabX: Your collection visit is confirmed for Tue 10/21 at 9:30 AM. Join from your phone here: https://labxdiagnostics.com/v/Ab12Cd Reply HELP for help, STOP to opt out.

Messages you may get when you sign up or stop

LabX: You're signed up for texts about your order. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel.

LabX: You're unsubscribed and will receive no more texts. Reply START to sign up again.

LabX: For help email customerservice@labxdiagnostics.com or call 1-800-240-2074. Msg & data rates may apply. Reply STOP to cancel.

LabX Diagnostic Systems · 5313 Johns Road, Suite 201, Tampa, FL 33634 · customerservice@labxdiagnostics.com · 1-800-240-2074